• a novel liquid handling system
• a high-resolution laser-scanning instrument for performing biochemical            assays
• a compound storage system which utilises pneumatics to cherry pick from a library of tubes

 The primary responsibilities are to:

• provide on-site and remote technical support for his or her specialist product
• prepare and update all support related documentation such as training manuals, user manuals etc.
• provide feedback to development and manufacturing teams via the appropriate channels (e.g. bug fixes, feature requests, change notes)
• organise their own time and work schedule to ensure Support related projects are completed in a timely fashion
• administer and update the Support directories in both hard-copy and electronic versions
• organise and schedule training sessions for customers
• accept calls and process them through to closure ensuring all calls are logged in Bug Collector in accordance with the SOP
• adhere to the procedures detailed in the SOP for Support

·         prepare reports showing monthly statistics from Bug Collector and to make such reports available to the Service and Support Manager

• test software patches, updates. and installation procedures prior to field release

Skills

• a good sound working knowledge of electromechanical systems and products is essential

Software

• must have a high level of PC literacy and be familiar with working with bespoke product applications. Must also be familiar with MS Windows 2000

Personal Qualities: 

• enthusiastic and able to work to schedules and meet completion dates
• smart appearance coupled with a confident and friendly manner
• an ability to liaise with a wide variety of people on many differing levels             including customers, fellow engineers, internal development/technical staff and vendors
• excellent attention to detail and the ability to present information used by others in an accurate and concise manner
• self-motivated with a willingness to work extended hours to see support calls through to completion

Travel:

• prepared to travel to both the US and Europe, sometimes at short notice
• willing to be away from home for up to two weeks where multiple service visits or prolonged installations are involved
• prepared to accept a travel schedule that involves an average of one week of travel/site work out of every month

 Please email a word version of your cv quoting Ref. No. 3j04i and call any time to discuss 020 8224 9006

Ref: 3j04i

NetResourcing Ltd
UK Office
Tel:  +44 (0)20 7193 8131
Email: cvs@netresourcing.com
Web: http://www.netresourcing.com